I lost my mother in April and have been dealing with FF since May. I called to inform them of her death, notified them I was the executor and provided them with all the necessary information.
They called me 3x's a day asking the same information and always a different person. I provided them with all their requests but never received what I asked for. I was in such a distraught state unable to deal with the loss of my best friend, I turned to an attorney. Since the payout is $245,00 and the house was assessed at 270 we were unable to sell since we did not have the money to put into it.
My attorney asked for an extension it was denied, he also requested they deal directly with him: three days later I received 6 Letters and 6 Certified of Intent to Foreclose addressed to my deceased father, mother, estate, me and the heirs. In July my attorney submitted a deed in lu of foreclosure, after 16 phone call he finally spoke the correct department.
That was 90 days ago we are still waiting to put my mothers estate to rest. I just want to mourn my mom.
Reason of review: poor communication.
Preferred solution: Except the deed in lu of foreclosure and allow me to mourn my mother.
I didn't like:
Awful, Ddishonest, Cold-hearted.